Glazing Services Wellington

Pretty underwhelmed with our experience with Mike’s Glass. Echoing a few other reviews, it feels like there’s zero care or urgency if your job is through insurance. ​While their initial response to our broken shower door was prompt, the process quickly unraveled. The first glazier clearly didn’t know what he was doing and had to leave to "do some research." He returned days later at a different time than agreed, measured again, and said the glass was being ordered. Instead, we received another unconsulted appointment booking without a phone call because he needed to "check the hole measurements." ​When the next visit arrived, it was a completely different glazier who admitted the first guy’s measurements were wrong and had to restart the process. Add in another unprompted booking notification, a late arrival on installation day, and what should have been a straightforward job dragged on for weeks. ​To cap it off, their billing practices are messy. On installation, they asked my wife for the $200 insurance excess in cash on the spot. Within 48 hours, they were calling repeatedly and texting about an "overdue amount" despite never issuing an actual invoice with bank details or a due date. ​The final result? Functional, but average. The measurements are still slightly off and the stoppers don’t align properly. Just sloppy, disjointed communication and no pride in their work.

Had an insurance claim Mikes Glass were appointed the contractor to repair, they came the first day replaced the glass only siliconed half of it then left it for 10 days in heavy rain with holes in it for water to come through, when they did finally return they did such an atrocious job the silicone wasnt even sealing the two glass pieces together we had to reseal it. After it rained again and we found the window was now leaking from a different place from them moving the glass in the frame. We had it fixed then Master Glaziers sent a "how did we do" text which we let them they'd done a bad job which they obviously told Mikes Glass- they then emailed booking in a visit without contacting me, I declined it, told them I didnt want them back and they showed up anyway! After which they had the nerve to tell my insurer it wasnt them and to raise another claim! Not an apology for doing poor work, no calls, just a "wasnt us". Do better.

I sent photos of a cracked window. Was advised price, then I followed up whether or not I'd need scaffolding (for the second time as I'd already asked this) they replied and said I would. No follow up so I asked about price etc and they replied about using insurance. They also called me Ryan in the email? So not great service really. Thankfully, another company saved the day and repaired the glass without scaffolding. Make sure you shop around people:)

We retrofit double glazing into our 1912 home and went with Mike’s Glass via a recommendation from friends. Really happy with the service throughout, Hoppy was great to deal with and the installation crew were efficient and friendly, with a quality end product. Would happily recommend to others.

Quote was well structured and provided clear fully-costed options, so no surprises. Work was well done, and a pleasant helpful team who installed. One item that was not fixed was priming the bare wood under the hinges. I will use Mike's Glass again.

Turned up when they said they would, were honest and explained repairs that were necessary. Got the job done, Window came out looking great. Cheers.

So impressed with service provided. Che, communicated change of day (due to weather conditions) arrived on time. He did a brilliant jobs, was very polite, and a pleasure to deal with. Would recommend to friends.

Sent workers around to my property 3 times to get repair sorted on front door , didnt order correct panel , work came and didn’t knock on door , then came third time without correct glass three weeks i’ve been waiting for this repair and im still left with a massive hole in my front door

The service was excellent from start to finish. It looks amazing.

Aaron was awesome, did an excellent job, was quick and very friendly at my flat in Copeland St. Highly recommend.

Had a fan installed in the bathroom, communicated with Steve how to get to the outside of the building. When I came home that night, I noticed the door was unlocked to the rear of the house, the worker had gone through an area that I did not want him to go through and didn't lock the door when he left, also although minor the fan was install upside down, maybe a mistake or just didn't care. Steve did take a call in the weekend for me to share my concerns just hope he had a talk to his worker to check doors and install products as they should be.

Great team, who did a really excellent job and attention to detail retrofitting double glazed bay windows with spacer bars into a 1940s house. Excellent process from quotes, communication to install. would recommend.

I can't recommend Hoppy and the team at Mike's Glass more! From our first quote to installation, the whole process was smooth and at a great price for beautiful retrofit double glazing. The installation team was clean, proffessional and efficient. Our whole house is transformed thanks to the team and we could not be happier!

Great service - would highly recommend especially for homes where you want to keep the original or authentic design elements

Super impressed here. Turnaround was quick and they had a creative (and safe) solution to avoid needing an expensive scaffolding set-up. Pricing was very reasonable next to some other quotes I got; communication, professionalism, workmanship and finished product all amazing. Really polished. Will 100% be contacting Hoppy and the team for future work. Thanks guys.

Really easy to deal with, quick communication. Would happily book with again!

Great service all round. On time, professional staff, no mess. No more condensation, house toasty warm. Thanks Mikes Glass.

UPDATE: Following a call with Steve, I'm really angry. His response misses the point in so many ways. The first guy didn't believe he was late, told me I was wrong and had a massive attitude. Steve and I had agreed on a resolution path that was then not delivered. Now he is suggesting that *I* am unreasonable and will never be happy. I was happy with the proposed resolution, but that's not what they did. He then tells me my other Google reviews are all bad - except they're not. I typically only review the exceptional at both ends of the scale... A pretty poor insurance job through these guys. Initially, an appointment was arranged for 0800 in the morning. At 0830, after a call to the company confirmed "the glazier should really be there by now" a guy turns up with a major attitude and claims he's exactly on time. I had work to do and didn't like his attitude, so I sent him away. Next time, a nicer fella turns up and refits a double-glazed section to the bottom of the door where the glass had broken. There were then some issues with making the insurance excess payment (they wanted me to give them my card details and someone from admin would phone me back - ummm, no thanks). Following this, cue lots of backwards and forwards due to a missing rubber seal (metal from the aluminium frame was touching the glass). I asked Master Glaziers to send a different company round to sort it. Eventually, I get a call from a guy (still from Mike's Glass) who took some time to explain the reasoning for this and agrees to send the glazier back to fit a rubber seal. Second guy comes back and has an attitude at me making sure I get the job done to my satisfaction, and grumpily does the rework. Then, once he's done, I see he's just fitted a piece of foam insulation tape and not the rubber seal as agreed. Looking at the original top pane of glass on the door, the pane is fitted more centrally in the frame. The one these guys fitted is pushed way back. Master Glaziers called to ask if I was happy now - I told them I think we're as good as we're going to get with these guys. So I'm not happy, but am fed up with the backwards and forwards - I'll just ask my insurance company to appoint a different glazier. Hopefully Mike's Glass are better for non-insurance work, but I really don't recommend them. Reading other reviews, seems they have a history of poor insurance work.

Coming from the UK where double glazing has been standard for many years and our new home on the Kapiti Coast, single glazed. Having retro fit double glazing was a priority. Mike’s Glass from first contact to installation was of the highest professional quality. I cannot recommend them more highly.

Highly recommend. Excellent service. If you are after a quality dog door install then this is the place to go

If you want good quality glass work done Mikes Glass is great. I've used them a few times for things like replacing broken windows etc. Most recently I had Aaron come around and offer me advice on a bit of a tricky window job. He was awesome to deal with, honest, straight forward advice. This is exactly what I want when making a decision and why I call the professionals. Cheers to Mike's Glass I'll be using you whenever I have glass needs.

Great job by the team, very professional and helpful.

Great quick service